July 5, 2026

Introductory Offers replace Trials, a smoother booking journey, clearer receiver conflicts, and more reliable subscription billing.

This release introduces Introductory Offers — a more flexible way to attract first-time customers — and improves the booking experience when slots fill up or receivers are already booked.

Introductory Offers

Trials have been replaced by Introductory Offers, a broader first-visit promotion you can tailor to your business.

Each service can have one introductory offer with:

A custom name — for example Trial lesson, First visit, Assessment, or Consultation
Flexible pricing — free, fixed introductory price, fixed amount off, or percentage off
Per-option or whole-service pricing
Eligibility rules — per customer, per receiver, usage limits, and more

When a customer qualifies, the offer is applied automatically across the admin app, customer portal, public widgets, booking summaries, emails, and reports. Existing trial settings were migrated automatically so your current first-visit pricing keeps working.

Configure offers in the service wizard Offer step. See Service options and pricing for setup details.

Smoother booking journey

We improved what happens when a selected time slot is no longer available:

The customer portal now finds and suggests the next available slot when a chosen time has just been taken
Customers can accept the suggestion or pick a different date without starting over
When choosing receivers, the portal now distinguishes Already booked (same service) from Booked elsewhere (another service at that time), so customers understand why a receiver cannot be selected

ServEase subscription billing

Settings → My Subscription billing is more reliable for tenants on paid plans:

Transaction fees from your billing period are now included correctly on monthly renewals
Annual subscribers receive separate monthly invoices for transaction fees while the platform fee stays prepaid
Trial-to-paid checkout no longer bills usage from the trial period
Completing checkout (not only adding a card in the billing portal) is required to restore full access after trial

Customer phone numbers now display correctly on customer profiles
Magic-link sign-in and registration now require a phone number only for new customers; returning customers can sign in with email alone
Login and booking-continue pages include a clearer privacy and security notice

Notifications and promotions

The first unfinished booking encouragement email (sent after an auto-cancelled unpaid first booking) can now be delayed per service — from immediately up to 7 days after cancellation
Discount codes apply more reliably during booking and checkout preview

Reliability fixes

Deleting a team now correctly removes its linked schedules and refreshes public widget availability
Customer email links (including View booking and Book again) work reliably even when legacy API settings pointed at the wrong host
Various fixes to introductory-offer eligibility, catalog availability caching, and booking stability

What's new for administrators

Configure Introductory Offers instead of legacy Trials
Control encouragement-email timing per service
More accurate My Subscription billing previews and renewals
Clearer receiver conflict handling in the customer booking flow
Improved team deletion behaviour
Ongoing bug fixes and platform stability improvements