Encouragement discount emails
Automatic emails with discount codes after an unpaid first booking is cancelled.
When a customer's first booking for a service is auto-cancelled because payment was not completed, the system can send an email with a discount code to encourage them to try again.
Configure on a service
In the service wizard Offer step, open Advanced booking rules and choose an Encouragement discount for unfinished first booking discount code. Leave the field empty to disable the feature for that service.
When the email sends
- Only after the system auto-cancels an unpaid first booking for that service
- Not sent for manual staff cancellations or for customers who already completed a booking
Choosing a discount code
Use a code from Settings → Discounts → Discount codes. Helpful limits include first booking only and per-customer usage limit so the offer stays targeted.
See Discount codes for full limit options.
Email content
The message uses your workspace email templates and branding. Review cancellation and promotional templates under Settings → System emails.