Customer tokens
Issue, track, and redeem prepaid tokens customers use at booking checkout.
Customer tokens are prepaid entitlements you grant to a customer. They can redeem a token during booking checkout instead of (or alongside) card payment, depending on your service payment terms.
Where to manage tokens
Settings → Customer tokens
Use this tab to:
- See active, redeemed, and expired tokens across customers
- Issue a new token to a selected customer
- Filter by token code, customer, or status
- Review issue and redemption dates
Issuing a token
- Open Settings → Customer tokens.
- Click Issue token.
- Select the customer and set the token rules (value, validity, and any limits shown in the form).
- Save — the customer can use the token code when booking eligible services.
Redemption at checkout
When a service accepts token payment, the customer enters or selects the token during checkout. Redeemed tokens move to Redeemed status in the admin list.
Difference from account credit
| Feature | Customer tokens | Account balance / credits |
|---|---|---|
| Purpose | Prepaid package or single-use entitlement | Running balance owed or credit |
| Typical use | Session packs, gift vouchers | Refunds, goodwill credit, invoices |
| Admin area | Settings → Customer tokens | Customer profile → balances |
See Customer balances and credits for store credit and packages.