ServEaseDocumentation

On-site delivery

Services performed at the customer address — travel, coverage, and booking flow.

On-site delivery means the team travels to the customer’s address instead of the customer visiting a venue.

On-site location records

On-site appears in the Locations list as its own location type. You maintain on-site areas (coverage, defaults, and rules) there, then enable On-site delivery on each service in the wizard Delivery step. Customers enter or select an address when booking.

Configuration

  1. Enable On-site under Settings → General → Capabilities.
  2. Add or edit on-site locations under Locations where your product uses area-based coverage.
  3. Set Travel defaults (for example average speed) in Settings → General when on-site is enabled.
  4. On each service, allow On-site delivery and configure coverage or radius rules where applicable.

Why it matters for booking

Availability combines team schedules, travel time between jobs, and whether the address falls inside your coverage area. If on-site slots never appear, check capabilities, travel settings, on-site locations, and team hours.

How to add an on-site location

  1. Open Locations → Add location.
  2. Choose On-site delivery (wording may show as on-site in the type picker).
  3. Define the service area — radius, regions, or defaults your product uses.
  4. Save.
  5. Enable On-site on each service in Delivery.

How to edit

Open from Locations or location detail. See Manage locations.

Venue location

Fixed business premises — address, hours, and service delivery at your site.

Remote delivery

Phone or video services without a physical customer visit to your venue.

On this page

On-site location recordsConfigurationWhy it matters for bookingHow to add an on-site locationHow to editRelated