Discounts and promotions
Discount codes, special discounts, multi-booking tiers, and service Offer configuration.
Settings → Discounts centralises reusable promotion tools. Each type has its own sub-tab:
| Sub-tab | Purpose | Plan | Guide |
|---|---|---|---|
| Discount codes | Promo codes entered at checkout | Every plan | Discount codes |
| Special / circumstance | Student, veteran, partner-style offers with customer instructions | Growth and Scale | Special discounts |
| Multi-booking | Tiered discounts by receiver count | Growth and Scale | Multi-booking discounts |
Discount codes are included in every plan. Promotions — special / circumstance and multi-booking discounts, the encouragement discount and Introductory Offers — need Growth or Scale. On a plan without Promotions, those tabs and Service Offer cards stay visible and are marked as locked; your discount codes keep working.
At booking, an Introductory Offer (when eligible) replaces the base price and suppresses Service discounts for that booking. A customer promo code also suppresses Service discounts, but can still apply after an Introductory Offer. When both a special and a multi-booking Service discount qualify, only the larger applied amount is used.
Service wizard
Open Offer → Promotions. Four cards keep each mechanism separate:
- Service discounts — attach special / circumstance rules
- Multi-booking discounts — threshold tiers (
all receiversorthreshold onward) - Encouragement discount — delayed rebooking code after an unpaid first booking is auto-cancelled (not applied to the cancelled booking)
- Introductory Offer — eligibility-based first-visit pricing (Free / fixed price / fixed or percentage discount)
Each card shows whether it is Enabled, Disabled, Incomplete, Invalid, or missing a prerequisite. Promo codes themselves stay managed under Settings → Discounts.
Reporting
Discounted amounts appear in booking and transaction reports when charges reflect the adjustment.