Notifications overview
Email templates, in-app inbox, and how ServEase notifies admins, staff, and customers.
ServEase notifies your business and customers through transactional email and an in-app inbox (bell icon and Notifications menu).
Where to configure what
| What | Where in admin |
|---|---|
| Email content and layouts | Settings → System emails → Templates and Layouts |
| Email colours and logo | Settings → System emails → Configuration → Branding |
| Mail transport and sender | Settings → System emails → Configuration → Email provider |
| In-app alerts | Notifications (inbox) — not editable templates |
Email templates are not under the Notifications page. Open Settings → System emails to edit subjects, bodies, branding, and provider details.
Email templates (summary)
Each workspace starts with a full set of default transactional emails. Admins may edit copy to match their brand.
- Every template is maintained per locale (all languages your workspace supports).
- Bodies use placeholders (for example customer name, booking time, service name) replaced when the email sends.
- Templates are authored in MJML — try layouts at mjml.io try-it-live before pasting into ServEase.
Guides:
In-app inbox (summary)
The bell icon and Notifications page show in-app notifications for admins (and similar surfaces for employees and customers in their portals). These alert you to booking and payment events without opening email.
See In-app inbox.
Common events
| Event | In-app inbox | |
|---|---|---|
| Booking created | Yes | Yes |
| Booking confirmed | Yes | Yes |
| Booking cancelled | Yes | Yes |
| Booking completed | Yes | Yes |
| Booking reminder (24h / 1h) | Yes | — |
| Payment link / instructions | Yes | — |
| Quotation ready | Yes | — |
| User invitation | Yes | — |
| Questionnaire reminders / auto-cancel | Yes | — |
| Team schedule digest | Yes | — |
| Payment / refund / credit (staff) | — | Yes |
Full list: Notification events.
Email provider
Settings → System emails → Configuration → Email provider shows the outbound mail transport (SMTP host, port, encryption, from name and address). Values are read-only for most tenants.
ServEase sends mail through the platform infrastructure. SPF/DKIM and custom sender domains are configured by ServEase operations — contact ServEase Support if you need dedicated deliverability or a custom domain. Tenant admins cannot edit provider credentials directly.