Notification events
Which booking, payment, and account events send email and/or in-app inbox messages.
Reference for operators editing email templates. Channel availability can vary by plan or configuration.
Booking lifecycle
| Notification key | Typical recipient | In-app inbox | |
|---|---|---|---|
booking_created | Customer, staff | Yes | Yes |
booking_confirmed | Customer, staff, admins | Yes | Yes |
booking_cancelled | Customer, staff, admins | Yes | Yes |
booking_completed | Customer, staff | Yes | Yes |
booking_reminder | Customer | Yes | — |
booking_payment_link | Customer | Yes | — |
booking_payment_instructions | Customer | Yes | — |
booking_first_unfinished_encouragement | Customer | Yes | — |
quotation_ready | Customer | Yes | — |
team_schedule_changes_digest | Team leaders, staff | Yes | — |
Questionnaires
| Notification key | Typical recipient | In-app inbox | |
|---|---|---|---|
questionnaire_admin_booking_notice | Customer | Yes | — |
questionnaire_required_digest | Customer | Yes | — |
questionnaire_optional_digest | Customer | Yes | — |
questionnaire_auto_cancelled | Customer | Yes | — |
Users and onboarding
| Notification key | Typical recipient | In-app inbox | |
|---|---|---|---|
user_invitation | Invited admin/employee | Yes | — |
tenant_admin_welcome | New tenant admin at signup | Yes | — |
welcome | Configurable / campaigns | Template only | — |
Payments (in-app)
Transaction, refund, and credit events may create in-app inbox entries for staff without a separate customer email — check your Notifications page after test payments.
Editing templates
Only rows with an email channel are editable under Settings → System emails → Templates. In-app copy is translated system strings keyed by event type.