Account and workspace

Understand workspace IDs, admin accounts, and how to access your ServEase tenant.

Your workspace is your isolated ServEase environment. Everything you configure — services, customers, bookings — belongs to one workspace.

Workspace ID

Created at signup from your company name (you can edit it before submitting).
Rules: lowercase letters, numbers, and hyphens only; 3–64 characters; must start with a letter or number (for example acme-spa).
Used in URLs, API calls, and when logging in — it is your tenant slug.
Cannot be changed easily; pick a stable business identifier.

The first user created at signup is a tenant admin with full access to settings, billing, and configuration.

Additional users can be invited with roles that limit what they see (employees use the employee portal for day-to-day work).

Visit pricing and choose a plan.
Complete the signup form (company, workspace ID, your details, password).
After registration you are sent to the admin login for your workspace.
A welcome email is sent to the tenant admin address with your workspace details.

The welcome email includes:

Company name and workspace ID (tenant slug)
Admin name and admin email
Links to your provisioned frontends (each uses your workspace id):
- Admin — {workspace-id}.admin.servease.io
- Customer portal — {workspace-id}.portal.servease.io
- Widget creator — {workspace-id}.widgets.servease.io
- Employee portal — {workspace-id}.employee.servease.io

Keep this email for your records — it is the quickest reference for your portal URLs after signup.

If your trial ends without a payment method on file, access may be restricted until you complete billing in Settings → Subscription.

Concept	Pays whom	Configured in
ServEase plan	You pay ServEase monthly	Settings → Subscription
Payment gateway	Your customers pay you	Settings → Payment