Payment terms
Create prepaid, postpaid, and subscription payment terms in Settings → Payment Settings.
Payment terms define when money is collected relative to a booking. You create reusable terms under Settings → Payment Settings → Payment terms, then attach them to services in the wizard Offer step.
For how terms behave at checkout, see Pricing and payment terms.
Term types
| Type | Meaning |
|---|---|
| Prepaid (full) | Customer pays in full when booking (or before service), usually through a connected gateway |
| Postpaid (full) | Customer books now; charge or payment link after service completes |
| Subscription | Recurring billing; bookings attach to an active subscription where configured |
A service can offer more than one term. The customer or staff chooses the term when creating the booking.
Create a payment term
- Open Settings → Payment Settings.
- In Payment terms, click Add payment term.
- Choose the type and optional service scope (one service or all services).
- Complete type-specific settings (for example subscription billing frequency).
- Save.
Service scope
- All services — term is available wherever you enable it in Offer.
- Specific service — term only applies to that service’s payment configuration.
Linking to services
Payment terms do not charge customers by themselves. In Services → Offer → Payments and refunds:
- Add the payment terms this service should offer.
- Enable which payment providers may be used for online collection.
Online prepaid flows require a working payment gateway.
Edit and archive
Use Edit on a row to change configuration. Remove terms that are no longer offered; services already using a term may need updating in Offer.
Troubleshooting
| Symptom | Check |
|---|---|
| Term not visible at booking | Attached in service Offer? Term scope includes this service? |
| Subscription bookings fail | Active subscription for customer? Term frequency configured? |
| Prepaid never charges | Provider enabled on service? Default gateway set? |