Billing and pricing

This article covers your ServEase subscription — the plan you pay ServEase to use the platform. Open Settings → My Subscription to review your plan, trial, and estimated charges.

Regional plans

Your workspace has a pricing region (for example PL, US, DE) set at signup from your country. You only see Starter, Growth, and Scale prices for that region.

• Compare public tiers on signup.servease.io/pricing.
• Landlord support can change your pricing region later if your business moves; tenant admins cannot change it themselves.

Plan pricing and included payment volume

Each plan has a subscription price and a monthly included payment volume: the eligible online payments your customers can make to you each month without any ServEase platform fee. Prices, included volumes and currency for your region are shown in My Subscription and on the pricing page.

• Fee only above the allowance. While eligible online payments stay within the included volume, the ServEase platform fee is zero. Above it, the plan percentage applies only to the excess — for example, if your plan includes 1,000 and eligible online payments reach 1,400 in a month, the fee applies to 400.
• No per-payment fee. ServEase does not charge a fixed fee per payment.
• Eligible online payments only. Payments your customers make through your connected payment gateways count toward the included volume. Manual and other non-gateway payments you record in ServEase — for example cash or bank transfer — don't count and never carry a ServEase fee.
• Payment-provider fees are separate. Your payment provider (for example Stripe or PayPal) charges its own processing fees under your agreement with them. They are not part of your ServEase bill.
• Monthly reset, also on annual billing. The included volume resets at the start of every monthly usage period. Annual billing lowers the subscription price; it does not change the included volume, and any platform fee above it is billed for each monthly usage period.

What each plan includes

Starter — a complete booking product: booking and scheduling, customer management, payments, the customer portal and booking widget, standard Service pricing, Discount codes, Calendar integrations, system emails, the Dashboard, and Basic Reporting (the Bookings, Transactions and Customers summary reports).

Growth — everything in Starter plus Promotions (special, multi-booking and introductory offers), Tiered and Quotation Service pricing, Questionnaires and Skills, Service Vouchers, Accounting integrations, Advanced Reporting (the detailed report library), and branding and customization (including email branding).

Scale — everything in Growth plus the full API and Webhooks (including Zapier) and priority support.

14-day free trial

Every new workspace gets a 14-day free trial at signup (no card required).

On My Subscription you will see:

• Trial countdown — end date and days remaining.
• Upcoming charge — while trialing, the total shows Free trial (no platform bill yet).
• Add payment method — optional during trial via Stripe Billing Portal so billing continues smoothly after the trial.

If the trial ends without a payment method, access may be restricted until you complete checkout.

Switching plans

Change plan under Settings → My Subscription.

• Upgrading takes effect immediately.
• Downgrading during your free trial also takes effect immediately and does not change your trial end date.
• Downgrading a paid plan is previewed and then scheduled. Before you confirm, ServEase shows what will change and the exact date the lower plan starts (the end of your current billing period). Until then you keep your current plan and its features, and you can cancel the scheduled change while it is still scheduled.
• A published Service that uses Tiered or Quotation pricing must be resolved before a downgrade to a plan without them can be scheduled.
• Existing bookings and history are kept, and Service Vouchers you already issued stay redeemable. Some integrations may need to be reconnected after a later upgrade.

See Plans and features for what each plan includes. Cancelling your subscription is a separate action (see below).

Upcoming charge (estimate)

Outside the free trial, Upcoming charge estimates your ServEase bill for the current billing period:

• Subscription — your plan price. On annual billing the subscription is prepaid, so the estimate shows only the platform fee.
• Platform fee — the plan percentage on eligible online payment volume above your included volume so far in the period. While you are within the included volume, it is zero.

The estimate updates as payments come in. The final amount is settled when the billing period closes.

Customer payments vs platform bill

Ending your trial early

A trial can be ended early so that the paid subscription starts straight away. ServEase support does this on request; tenant admins cannot end a trial themselves.

Ending a trial has an immediate financial effect:

• Paid billing starts immediately — the trial does not run to its original end date.
• Your default payment method may be charged immediately for the first paid period.
• It counts as done only once that first payment has been collected. If the outcome cannot be confirmed straight away it is reconciled, not assumed — an unconfirmed attempt does not mean nothing was charged.

Once you are on a paid subscription, cancelling follows the normal rules below: it is scheduled for the end of the current billing period, your workspace stays active until the effective date, and Resume subscription is offered only while that reversal is still possible.

Cancelling your subscription

Cancellation is scheduled, never immediate. In Settings → My Subscription, choose Cancel subscription and confirm.

• Your plan keeps working until the end of the current billing period, and My Subscription then shows a Cancels on date.
• You keep full access until that date.
• While that date is still ahead, Resume subscription undoes the cancellation. After it passes, Resume is no longer offered.

Related

• Profile and security — your admin account
• Users and accounts — team access
• Payment gateways — customer-facing methods
• Account and workspace